The following are the terms and conditions for use of the Services offered by Knock To Techs . Please read them carefully. Our Services are offered to you on the condition that you accept without modification the terms and conditions contained herein. Knock To Techs may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Service. You understand that by using a Service, you have agreed to the Terms of Service, including any changes. By purchasing a Service, you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Knock To Techs SERVICES AND YOUR RELATIONSHIP WITH Knock To Techs . YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OURS.
2. DEFINITION OF SERVICES
For purposes of this Agreement, the term "Services" shall mean the products and services, including all technical support, email and other features, provided by Knock To Techs or its designated third party providers under the service option that you have selected. As part of the Services, Knock To Techs may license to you, or assist you in licensing from third parties, software (see Section 6 below).
3. AUTHORIZED USER, USE, AND RESPONSIBILITIES
a. You represent that: (i) you are 18 years of age or older and you have the legal capacity and authority to bind yourself and, if applicable, your employer to this Agreement; (ii) you consent to be bound by this Agreement on behalf of yourself and, if applicable, as an authorized representative of your employer; and (iii) the information you supply to us is correct and complete. You agree to promptly notify Knock To Techs whenever your personal or billing information changes (including for example, your name, address, telephone number, and credit card number and expiration date). You understand that Knock To Techs relies on the information you supply and that providing false or incorrect information, or failing to notify Knock To Techs of a change of information, may result in Services being withheld or delayed, or in the suspension or termination of your customer account.
b. You agree that you are responsible for all use on your account, including any secondary accounts or sub-accounts registered to your primary account. You understand that this means you accept full liability and responsibility for the actions of anyone who uses a Service via your account, or any secondary accounts, with or without your permission.
c. If you purchase a Service that includes a pre-determined one-time allocation of Service (for example, pre-purchasing 1 hour of Remote Computer Support Service), any unused allotment of Service minutes will remain in your customer account until the earlier of when the allotment is fully used or 12 months from purchase.
d. You may not resell any Service, use it for high volume purposes, use it as a virtual support center, or engage in any other similar activities as determined solely by Knock To Techs .
e. If you purchase a Service for one computer, you may only use the Service in connection with the computer listed in your service plan, unless you upgrade your service plan contract to include an additional computer or device. You hereby acknowledge and agree that a Service covers only the software, hardware and peripherals specifically listed in the applicable Product Description on the Knock To Techs Web site. The Product Description is not an exhaustive list, and Knock To Techs may modify it any time. Knock To Techs reserves the right to charge an additional fee to perform Services that you request that are not covered by the Service purchased, or to refuse to perform any such Service. As part of a Service, Knock To Techs may require you to install certain software to assist Knock To Techs in the provision of the Service. Knock To Techs reserves the right to terminate this Agreement if you (i) do not agree to install the software on your PC; or (ii) alter, modify or disable the software, or its settings or configurations.
5. AVAILABILITY OF SERVICE
a. The Services you select may not be available at all times, and may not be available in the format generally marketed. All Services are provided on an AS IS basis. Some personal computers may not be able to receive the Services even if initial testing showed that your connection was qualified or your computer environment was suitable. For Remote Computer Support, we will qualify your Internet connection for the minimum line rate (speed) available for support based on our standard line qualification procedures. Many Services require Internet access; it is your responsibility to ensure that you have adequate connectivity to the Internet. Line rate, access and availability of Services are not guaranteed.
b. Knock To Techs or its suppliers may, at any time, without notice or liability, restrict the use of the Services or limit their time of availability in order to perform maintenance activities and to maintain session control.
c. If you subscribe to a Service that requires a scheduled session, Knock To Techs will use commercially reasonable efforts to schedule a mutually convenient service session within a reasonable period of time. However, you hereby acknowledge that circumstances outside of Knock To Techs control (e.g., a large scale outbreak of a new computer virus) may cause significant delays in Knock To Techs ability to schedule a Service session. You hereby release Knock To Techs from any and all liability, and agree that Knock To Techs shall not be liable to you or any third party for any direct or indirect damages, resulting from any such delay.
6. TERM AND TERMINATION
a. Effective Date and Term. This Agreement goes into effect upon your acceptance of this Agreement as set forth in Section 1 and shall continue, subject to the terms of this Section, until terminated by either party as permitted by this Agreement.
b. Termination of Service
i. Pay-as-you-go or Subscription Service. If you are a pay-as-you-go or subscription service customer, either you or Knock To Techs may terminate this Agreement without cause by giving thirty (30) days written notice to the other party. Activation or set-up fees paid at the initiation of your service, if any, are not refundable and you may be subject to early termination fees (ETFs) as specified in the Services description at the time of your order. Termination by Knock To Techs shall be effective thirty (30) days after the date of notice to you, except as otherwise provided in this Agreement. In the event of termination by Knock To Techs , for any reason, you will be required to pay the remaining balance of the charges applicable to your Service through the effective date of termination. You understand and agree that any Software may cease to operate, update or function properly after termination of a Service.
ii. Termination and/or Suspension by Knock To Techs . If, in the sole discretion of Knock To Techs : (a) you are in breach of any of the terms of this Agreement (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Software or Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Knock To Techs network, or the use and enjoyment of other users; (c) Knock To Techs receives an order from a court to terminate your Service; (d) If Knock To Techs for any reason ceases to offer the Service; (e) if you are no longer a Knock To Techs customer; or (f) Knock To Techs determines that you are abusing the Service or using the Service excessively then, Knock To Techs at its sole election may terminate or suspend your Service immediately without notice.
iii. Terminated Account. Knock To Techs , in its sole discretion, may refuse to accept your request for service, renewal or re-subscription following a termination or suspension of your use of the Service.
7. PRICING AND PAYMENT
a. To Process the payment we use Secured moneris merchant gateway and we charge payment in USD and CAD. Kindly check your amount that its USD or CAD.
b. Pricing and Fees. Knock To Techs fees and charges for the Service(s) you select are supplied to you during the ordering process and are available on the Knock To Techs web site. You agree to pay the charges applicable to your selected Service, as well as any applicable taxes and other charges including but not limited to activation fees, minimum service fees, no-show fees, fail to cancel fees, termination fees, other nonrecurring charges and set-up fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds. Set up fees, activation fees, installation fees and other non-recurring fees, if applicable, will be included in your first bill. Monthly recurring charges (subscription plans) will be billed one month in advance; usage charges will be billed in arrears, and pre-purchase plans will be billed in advance, if applicable. Knock To Techs or its agent will bill you directly, or charge your credit card, as you request and as approved by Knock To Techs . Knock To Techs does not accept debit cards for payment of any charges or fees.
c. Discontinuation of Service for Nonpayment. Service to you may be denied or discontinued without notice at any time when your credit card provider denies a charge for Service or discontinues providing credit to you for any reason, or you fail to make payment when due or provide us with a new credit card expiration date before the existing one expires.
d. Late Fees. If any portion of your bill is not paid by the due date, Knock To Techs may charge you a late fee on unpaid balances and may also terminate or suspend your Service without notice. The late fee will be the lesser of five percent (5%) per month, or the highest rate permitted by law. In the event Knock To Techs utilizes a collection agency or resorts to legal action to recover monies due, you agree to reimburse us for all expenses incurred to recover such monies, including attorneys' fees.
e. Telecom and Data Charges. Whether you are accessing the Service from your home or away from your home, you are responsible for all telecom and data charges for your use of the Services or contacting Knock To Techs for any reason.
f. You have the option to change your Service(s) at any time by notifying us, provided that you qualify for and comply with any requirements of the changed Service and pay all applicable additional charges and fees.
g. Missed Appointments. If you do not contact Knock To Techs a minimum of two (2) hours prior to your appointment to cancel or otherwise reschedule your appointment, you will be charged, at Knock To Techs option, a missed appointment fee according to the schedule set forth on the Knock To Techs Web site.
h.Service Without Resolution. Knock To Techs will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer or network problem. If Knock To Techs is unable to resolve your computer problem, you will still be liable for charges for time spent by Knock To Techs in an attempt to correct a problem.
i. Unable to Create Online Connection. Knock To Techs will not charge you for a one-time Service if Knock To Techs cannot connect with your computer in an attempt to provide remote computer support service.
j. The waiver of any fees or charges lies solely at the discretion of Knock To Techs .
k. Knock To Techs reserves the right to charge service fees to a customer's credit card up to eight (8) weeks after the conclusion of service.
9. LIMITATIONS ON USE OF THE SERVICE
a. You agree that your use of the Service and the Internet, without limitation, is your sole responsibility, is solely at your own risk, and you will comply with all applicable local, state, national and international laws and regulations.
b. You agree that the Internet is not owned, operated or managed by, or in any way affiliated with Knock To Techs an Knock To Techs is not responsible and has no control over the information, content or other materials, some of which may be offensive, malicious or destructive in nature, which may be accessed through use of the Service. You further agree that Knock To Techs does not own or control all of the various facilities and communications lines through which a Service may be provided, nor does Knock To Techs guarantee access to or through websites, servers or other facilities on the Internet, whether or not such facilities are owned or controlled by Knock To Techs .
c. You agree that the Internet is not a secure network and that third parties may be able to intercept, access, use, or corrupt the information you transmit or receive over the Internet. Knock To Techs is not responsible for invalid destinations, transmission errors, or corruption or security of your data.
d. You are not authorized to use any Knock To Techs name or mark (including ' Knock To Techs ') as a hypertext link to any Knock To Techs Web site or in any advertising, publicity or in any other commercial manner without the prior written consent of Knock To Techs . You understand that your ability to link to a Web site through the Service does not, in any way, represent or imply Knock To Techs approval of, or its determination of the quality of that product or service, and that links are provided for your convenience only. The links provided through the Service are maintained by their respective organizations, which are solely responsible for their content. Knock To Techs Affiliates may use the Knock To Techs name and link to the Knock To Techs web site solely in accordance with the terms and conditions of the Knock To Techs Affiliate Program.
9. WARRANTIES AND LIMITATION OF LIABILITY
A. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES SUPPLIED HEREUNDER ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY EQUIPMENT OR SOFTWARE PROVIDED BY Knock To Techs (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH EQUIPMENT OR SOFTWARE), Knock To Techs (AND ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GLOBAL SERVICE PROVIDERS (GSPS), DISCLAIM ANY AND ALL WARRANTIES FOR THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO ADVICE OR INFORMATION GIVEN BY Knock To Techs OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. USE OF Knock To Techs COMPUTER SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.
B. Knock To Techs DOES NOT WARRANT THAT THE SERVICE PROVIDED BY Knock To Techs WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, OR THE LIKE. Knock To Techs SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE. Knock To Techs MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE SERVICE OR THE INTERNET. Knock To Techs MAKES NO WARRANTY REGARDING THE CONTENT AND INFORMATION ACCESSED BY USING THE SERVICE OR ANY LINKS DISPLAYED. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE SERVICE AND THE INTERNET GENERALLY. DO NOT USE THE SERVICE IN ANY HIGH RISK ACTIVITIES WHERE DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY RESULT IF AN ERROR OCCURS.
C. IN NO EVENT SHALL Knock To Techs (OR ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, INCLUDING GSPS, BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF Knock To Techs HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.
D. ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION ALSO APPLY TO Knock To Techs THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GSPS, AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.
E. ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH Knock To Techs (AND ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), Knock To Techs THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, INCLUDING GSPS, ARE COLLECTIVELY RESPONSIBLE.
F. THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW OR LIMIT THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, OUR EXCLUSIONS OR LIMITATIONS APPLY TO YOU TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW.
G. Knock To Techs RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND EQUITABLE CLAIMS AGAINST YOU PERTAINING TO YOUR USE OR MISUSE OF THE SERVICE OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICES).
a. You agree to defend, indemnify and hold harmless Knock To Techs from and against all liabilities, costs and expenses, including reasonable attorney's fees, related to or arising from: (a) any violation of applicable laws, regulations or this Agreement by you (or any parties who use your account, with or without your permission, to access the Service); (b) the use of the Service or the Internet or the placement or transmission of any message, information, software or other materials on the Internet by you (or any parties who use your account, with or without your permission, to access the Service); (c) negligent acts, errors, or omissions by you (or any parties who use your account, with or without your permission, to access the Service); (d) injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in connection with this Agreement, except to the extent that such liabilities arise from the gross negligence or willful misconduct of Knock To Techs ; or (e) claims for infringement of any intellectual property rights arising from your specific use of the Services, Software, or the Internet.
a.Notices required under this Agreement by you shall be provided to the Knock To Techs Customer Service Department. Notices by Knock To Techs to you shall be deemed given: (a) when sent to your registered email address, or (b) when deposited in the United States mail addressed to you at last-known address or (c) when hand delivered to your home, as applicable. Notice of changes to this Agreement and these Terms of Service will be deemed given upon posting to the pages on the Knock To Techs Web site.
b. With regard to electronic communications, you and Knock To Techs further agree that: (a) the User ID and/or alias of a sender, contained in an electronic communication ("email"), is legally sufficient to verify the sender's identity and the authenticity of the communication; (b) an email sent containing your User ID and/or alias establishes you as its originator and has the same effect as a document with your written signature on it; and (c) an email or any computer printout of it, is a valid proof of the validity of the original content of the electronic communication.
12. GENERAL PROVISIONS
a. All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination, cancellation or expiration of this Agreement, including by way of illustration and not limitation, those clauses relating to Software Licenses, Warranties and Limitation of Liability, and Indemnification, shall survive such termination, cancellation or expiration.
b. Knock To Techs will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, or other things we do not control, or an inability to obtain necessary equipment or services.
c. You agree not to assign or otherwise transfer, this Agreement in whole or in part, including the Software or your rights or obligations under it. Any attempt to do so shall be void. We may assign all or any part of this Agreement without notice and you agree to make all subsequent payments as directed. We may designate one or more third parties to provide any or all Services hereunder.
d. You and Knock To Techs agree that the substantive laws of the State of New York, without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. YOU AND Knock To Techs CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION OF, AND VENUE IN, A COURT LOCATED IN New York FOR ANY SUITS OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise required by law, including New York laws relating to consumer transactions, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises, or such claim or cause of action is barred. In any action or proceeding arising from or relating in any way to the subject matter of this Agreement you agree that Knock To Techs shall be entitled to recover its reasonable attorneys' fees and costs incurred in connection with said action or proceeding in the event that Knock To Techs prevails.
e. In the event of a conflict between this Agreement and any applicable tariff, the tariff shall prevail. We reserve the right to modify the Service to reflect any change in any applicable tariff or underlying network service or component affecting the Service.
f. Knock To Techs failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.
g. This Agreement, including all Attachments and all other policies posted on the Website, which are fully incorporated into this Agreement either by attachment or by reference, constitutes the entire agreement between you and Knock To Techs with respect to the subject matter hereto and supersedes any and all prior or contemporaneous agreements whether written or oral. Any changes by you to this Agreement, or any additional or different terms in your purchase orders, acknowledgements or other documents, written or electronic, are void.
13. Onsite Support
a.Onsite support service could be offered by our partnered companies. Before sechudeling any home visit, Our technical support team will verify the problem if it's critical issue and need to send the technician, at that conditions only home visit will be provided.
b. We offer Onsite and Annual maintainance services for small and medium sized businesses. We offer both comprehensive(Hardware part included)and Non-Comperensive (Hardware part's cost would be paid by customer, if any defected) service. For medium size organization, Our technical team will visit and check all hardware, software and network infrastructure before starting business. We value customer's time and business. Plan and pricing may vary as per the report and organization computer infrastructure and conditions.
14. Changes to Terms
Knock To Techs reserves the right, in its sole discretion, to change the Terms under which http://www.knocktotechs.net is offered. The most current version of the Terms will supersede all previous versions. Knock To Techs encourages you to periodically review the Terms to stay informed of our updates.